FAQ
Coupon codes
- How do I use a coupon code?
Please add your code at the checkout where you’ll see the ‘discount’ box. Type your code here, click ‘apply’, if it’s valid, your discount will be applied.
Please be noticed that each order can only use one code once.
Orders
- How do I know if my order was received?
Once you've placed your order, our system will send you an email automatically with the order confirmation, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to be received, please check your spam folder. Please ensure you leave correct email box so that we could contact you.
- Can I track my order?
Once your order shipped out, we will send order confirmation to you via e-mail. Please check your e-mail and use the tracking site and tracking number there to trace your order or contact our customer service for more help. Also, you can also use Order look up on our site to check the package status.
- How can I pay for my order?
You can pay for your order via PayPal and Credit Cards. All safe and easy.
- Is it safe to order online?
You can be assured that shopping with us is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit/debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.
- Can I make changes to my order?
Please contact us via email (support@amsoin.com) if you want to do changes to your order, if order is still under processing, then the customer service will help you, but if order was shipped out already, we can help change after delivered.
- Can I cancel my order?
Please contact us via e-mail (support@amsoin.com), if the order is unshipped, then the customer service will help you, if shipped out, then sorry.
- What should I do if I receive an incorrect or faulty item?
We're sorry to hear that you've received an incorrect or faulty item. Please send us an e-mail with your order number, the name/product code and the picture of the item you were supposed to receive and further details of the problem within 15 calendar days after receiving your order (which is shown by delivery information). For details, please check our return policy: About Return
Deliveries
- Where do you deliver to?
We can deliver to worldwide.
- Do you delivery to p o box or BFPO addresses?
Yes, but make sure that your order is under USD50 and do not choose expedited shipping.
- How much does delivery cost?
We need charge some shipping fee according to the country. For details, please check: Shipping Policy
- Will I be charged customs and import duties?
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the person receiving the parcel to cover these costs.
Unfortunately, these charges are out of amsoin's hands, and vary widely from country to country, so we’re unable to predict what your particular charges may be. For more accurate information, we’d suggest getting in touch with your local customs office so you’re not surprised if there are any unexpected delivery charges at your end.
The shipping company we cooperate with: postal service, DHL, Fedex, UPS, Aramex and so on.
5.Can you deliver to a different address than my billing address?
Yes! You can have your parcel shipped to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organization in the address field, as well as the contact name to ensure your parcel is successfully delivered.
6.What if my parcel does not arrive?
If your order does not arrive in the time frame we stated, please contact us via e-mail (support@amsoin.com).
Products and stock
- How can I find out more information about a product?
If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you.
- Will you be getting more stock?
Our popular items can sell out quickly as we are all about fast fashion. We are not sure about when the items will be back in stock, but please feel free to contact us via e-mail and we'll try our best to help you.
- Do you have a size guide?
We often list the detailed and accurate size information on each item page, please check that carefully before placing an order to avoid after sale issues.
How to Measure
PLEASE NOTE
If you need assistance selecting a size, we suggest checking the measurements on the individual product page for the specific item you are interested in, as our stylists ensure to hand measure each size.
Below are our general size charts for clothing. We carry a wide variety of brands and styles, therefore sizing can vary depending on fabric and style of the garment.
TOPS
| SIZE | US/CAN | BUST | WAIST | HIPS |
|---|---|---|---|---|
| XS | 0-2 | 31”-33” | 24”-26” | 33”-35” |
| S | 2-4 | 34”-35” | 27”-29” | 36”-38” |
| M | 4-6 | 36”-39” | 30”-32” | 39”-41” |
| L | 8-10 | 40”-43” | 33”-35” | 42”-45” |
| XL | 10-12 | 44”-47” | 36”-39” | 46”-49” |
BOTTOMS + DENIM
| BOTTOMS | ||
|---|---|---|
| SIZE | US/CAN | AUS |
| XS | 0-2 | 6 |
| S | 2-4 | 8 |
| M | 4-6 | 10 |
| L | 6-8 | 12 |
| DENIM | |||
|---|---|---|---|
| WAIST SIZE | WAIST | LOW WAIST | HIPS |
| 1/24 | 24”-25” | 26”-27” | 32"-33” |
| 3/25 | 25”-26” | 28”-29” | 33”-34” |
| 5/26 | 26”-27” | 30”-31” | 34”-35” |
| 7/27 | 27”-28” | 31”-32” | 35”-36” |
| 9/28 | 28”-29” | 32”-33” | 36”-37” |
| 11/29 | 29”-30” | 33”-34” | 37”-38” |
| 13/30 | 30”-31” | 34”-35” | 38”-39” |
DRESSES
| SIZE | US/CAN | BUST | WAIST | HIPS |
|---|---|---|---|---|
| XS | 0-2 | 31”-33” | 24”-26” | 33”-35” |
| S | 2-4 | 34”-35” | 27”-29” | 36”-38” |
| M | 4-6 | 36”-39” | 30”-32” | 39”-41” |
| L | 8-10 | 40”-43” | 33”-35” | 42”-45” |
| XL | 10-12 | 44”-47” | 36”-39” | 46”-49” |
SHOES
| US | UK | EURO | AUS |
|---|---|---|---|
| 5 | 3 | 35-36 | 3.5 |
| 5.5 | 3.5 | 36 | 4 |
| 6 | 4 | 36-37 | 4.5 |
| 6.5 | 4.5 | 37 | 5 |
| 7 | 5 | 37-38 | 5.5 |
| 7.5 | 5.5 | 38 | 6 |
| 8 | 6 | 38-39 | 6.5 |
| 8.5 | 6.5 | 39 | 7 |
| 9 | 7 | 39-40 | 7.5 |
| 9.5 | 7.5 | 40 | 8 |
| 10 | 8 | 40-42 | 8.5 |
| 11 | 8 | 41-42 | 9.5 |
Chest or Bust
This measurement is used for tops and dresses.
Place one end of the tape measure at the fullest part of your bust and wrap it around your body to get the measurement, keeping the tape parallel to the floor.
Waist
This measurement is used for tops, dresses, and bottoms.
Most clothing lines use the measurement of the “natural waist” for their size guides. To measure your natural waist, you want to find the narrowest part of your waist, located above your belly button and below your rib cage.
Note some brands use a “low” waist measurement. For this, you would measure at the point where your trousers would normally ride.
Hips
This measurement is used for bottoms and sometimes for dresses.
Stand with your hips together and measure the fullest part of your hips. Be sure to go over your buttocks as well. It might be challenging to keep the tape consistently level when you do it alone; it is recommended that you have a friend assist you with this or that you do it in front of a mirror.
Inseam
This measurement is used for trousers and jeans.
The inseam is the distance from the uppermost part of your thigh to your ankle. It is easiest to measure the inseam based on a well-fitting pair of pants. Measure from the crotch to the cuff on the inside seam of the leg. The number of inches, to the nearest ½”, is the inseam length. It’s best to measure your inseam with a pair of shoes on so that you can ensure the hem hits at the right point on your shoe.
For women, keep in mind that the accurate inseam measurement depends on whether you’re wearing heels or flats. The hem should hit at the middle of the heel shaft or should hit just slightly above the flat shoe. It would be best for women to take two measurements for inseams — one for trousers you’d wear with heels, and one for trousers you’d wear with flats.
How Measurements Correspond to Sizes
The first thing to look for when online shopping is the size chart. Clothing manufacturers will lay out bust, waist, and hips measurements in inches or centimeters that correspond to sizes. Each brand or designer uses a different scale, so it’s best to check the measurements on which that brand bases its sizing.
Taking Time to Measure Can Make Shopping More Successful
Having your measurements ensures that you will know the best size to get for your clothes. It is an easy way to take much of the risk out of online shopping, and can be helpful if you’re looking at doing alterations to your clothes as well.